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FASHION 101
Help & Support
At Athagafi Fashion, the highest level of value is placed upon each customer and customer care is placed at the top of our priority list. With the help of our gifted professionals, we are able to resolve any and all requests. Messages and feedback are reviewed via the Let’s Chat box, email, or by telephone. Our customer care department ensures that all matters are resolved and that customers are 100% satisfied with our services.
Cancel Order(s)
In order to cancel an order once an order is placed, you must contact Customer Care straight away before an order is processed. There is no guarantee that we can cancel on time but we will certainly work with you on solving the matter.
Change Payment Method
Change Specific Item(s)
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
Change Payment Method
Change Billing Information
Most likely orders will not go through if the billing address is incorrect. If you are having difficulty in this department please contact Customer Care as we will look into the issue and get the order(s) processed for you.
Change Payment Method
Add or Remove Item(s)
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
Change Payment Method
Change Payment Method
We can not change payment method once the order(s) is already placed. If this matter occurs
Change Payment Method
Change Discount Code
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
Change Payment Method
Cancel Order
If you wish to cancel an order once it has been placed, you must contact Customer Care as soon as possible before the order is processed. There is no guarantee that we will be able to cancel on time, but we will certainly work with you to resolve the issue.
Change Shipping Method
All deliveries are handled by UPS, USPS, FedEx, or DHL which must be signed for. It is essential that you or someone you know will be present to accept delivery. In the event this is not the case, you will be given a card to collect your order from the depot. Customer Care must be contacted before deliveries are sent out for any changes to shipping methods.
Change Discount Code
You must contact Customer Care if you wish to make any changes to promo codes or if you have any other related questions. They will assist you.
Change Specific Item(s)
Changes in size(s), color(s), or item(s) must be requested within 30 days of the purchase date. The processing of an exchange or edit takes about 2-3 days, not including the shipping time or international orders. Exchanges and edits are available on all items.
Change Payment Method
All purchases require payment prior to shipping. For a request to edit your payment method, please contact Customer Care as soon as possible so that we can make the necessary changes in time for processing. In the event that we fail to catch it in time, we will work with you to resolve this matter. All major debit and credit cards are accepted. You can change currencies by searching for the GBP£ button.
Edit Gift Card(s)
Any changes you would like to make to gift cards or questions regarding them should be directed to Customer Care, who will assist you.
Restock Item(s)
Sign up on the product page and click "Email When Available" to be notified when the requested item(s) is back in stock. Please contact Customer Care if you would like specific product information.
Incorrect or Missing Item(s)
If an incorrect item is received, please contact Customer Care within 24 hours with the order number and a photo of the item. If there is a missing item, we will need an image of the parcel. When the issue has been resolved, either the correct item will be sent or a refund will be issued.
Change Billing Information
Your billing address must be entered correctly to ensure that a purchase will go through. You can contact Customer Care if you are experiencing any issues with this process. We'll do everything we can to help.
Add or Remove Item(s)
Customer Care must be contacted as soon as possible if you wish to add or remove item(s) after placing an order. If you're requesting an order adjustment, it's helpful to know the item name upon outreach.
Damaged or Faulty Item(s)
Prior to every shipment, all items are inspected and photographed in custom shipping boxes. Customer Care can assist you if any item(s) delivered by the delivery service is damaged or faulty, and we will work together to resolve the issue. Once the item is received, an image must be submitted to Customer Care within 24 hours.
Collaborations
Collaborations with us can be achieved through the Brand Ambassador Program, Sponsorship Rewards, entering your business product into the latest Divergent box, media, participating in events, or via career onboarding. Fill out the form on the "Wanna Collab?" page and a team member will be in contact with you.
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